PT2 Level 1 CS – if the request is to change onboarding status ‘Admin Completed’ and trading status ‘Accepted’ to another status. Endorse this to PT2 Level 2 and tag Keith.
Invoice search has been deployed 02-09-2020. Can search for an invoice by invoice ID, or if the merchant provided invoice ref, customer ref or cart ID then those can also be search for. And also by customer email address. Optional date range (from when invoice was created) can also be included.
Customer Success Admin
Sender information
Merchant ID
Profile ID
User ID
Integration type or Payment channel
E.g. None, dashboard, PT2 transaction API, Paypage API emulator, Shopify, etc
Request type: Change request or new feature
Description
What do you want to achieve/receive?
Support request: Error
Describe scenario or steps that generated error
Error message or screen grab
Payment method, if applicable
End point, if applicable
Secret key, if applicable
Currency, if applicable
Curl request, if applicable
Curl result, if applicable
Support request: Transaction investigation
Describe scenario or steps that generated error
Error message or screen grab
Transaction ID
Cart ID
Transaction amount