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PT2 Level 2 tickets - Support Checklist


Sender information

Merchant ID

Profile ID

User ID

Integration type or Payment channel

E.g. None, dashboard, PT2 transaction API, Paypage API emulator, Shopify, etc

Request type: Change request or new feature

Description

What do you want to achieve/receive?

Support request: Error

Describe scenario or steps that generated error

Error message or screen grab

Payment method, if applicable

End point, if applicable

Secret key, if applicable

Currency, if applicable

Curl request, if applicable

Curl result, if applicable

Support request: Transaction investigation

Describe scenario or steps that generated error

Error message or screen grab

Transaction ID

Cart ID

Transaction amount


PT2 Level 1 CS – if the request is to change onboarding status ‘Admin Completed’ and trading status ‘Accepted’ to another status. Endorse this to PT2 Level 2 and tag Keith.

Invoice search has been deployed 02-09-2020. Can search for an invoice by invoice ID, or if the merchant provided invoice ref, customer ref or cart ID then those can also be search for. And also by customer email address. Optional date range (from when invoice was created) can also be included.

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