Any user facing issue in using paytabs on shopify portal. We are new to both shopify and paytabs . Our account is live with paytabs but unable to use it. Strange responses and delayed support in solving this.
Welcome, Dears Sujith and Jaison,
Thanks for reaching PayTabs out on our Developers Community. My Name is Alaa the technical support team lead and I will be looking into this post and following up with you.
About the correspondence received from Shopify, regarding depreciation. Do rest assured you have nothing to be concerned about as this will not affect your transaction processing.
Our new Shopify plugin is already pending Shopify approval and will be launched before 30 June 2022. This is well ahead of the depreciation deadline.
We recommend you do not de-activate the existing Shopify plugin until the new plugin has been released and updated by PayTabs.
As for the new joiners, you will be able to use our new plugin very soon.
Thanks for the reply . But is there a way we can use the exisitng plug in . We are unable to open our store to customers as there is no payment gateway. Please if you have any workaround in this case it will be highly appreciated.
i had enabled the plugin in test mode but when there was a error i deactivated it completly. as per shopify support , they said we can integrate it via paytabs login. but there is error .
let me know if there is any possible solutions on this.
I hope my message finds you well.
Once you de-activate the existing Shopify plugin you will be not able to activate it again and you will be considered as a new joiner. In this case, there's no workaround except for waiting for our new plugin by the end of the next June.
You can suspend your PayTabs account for one month till our plugin is deployed again, in this case I will recommend you to send an email to [email protected] asking for a suspension.