This error is either due to the address provided being too long or because of missing information from the request.


The address provided is too long

For example, the entire address is written on a single line, which far exceeds the maximum of 60 characters. 

The protocol module could not include the data, in combination with the Decision Manager rules, set by the acquirer, causing the transaction to be rejected.



Missing information from the request

Error connecting to the service provider: Due to missing information from the request.


Details can be accessed from "Transaction->Debug Records->Sale Response Details"

    <c:missingField>c:billTo/c:lastName</c:missingField>

    <c:missingField>c:billTo/c:email</c:missingField>

    <c:missingField>c:billTo/c:country</c:missingField>

    <c:missingField>c:billTo/c:city</c:missingField>

    <c:missingField>c:billTo/c:street1</c:missingField>


402 - Error connecting to service provider 


AT to check MID configuration, it should allow AP