User/Receiver to
- Check Spam/Junk email folder for sender [email protected]
- Mailer specific: If found in Spam/Junk email folder, mark email as Not Junk, Not Spam or Safe Sender
- Mailer specific: Add “[email protected]” in Safe Senders list and/or Verify “[email protected]” is not in the Blocked Senders list
If enabled for your Admin account: Admin to check user’s status on the Admin dashboard
- Email, Last Login
- Please review Audit log and check for login and password reset entries
- And if needed, the Admin can Reset the password
If the issue persists, please write to [email protected]
Paytabs Technical support to:
- Validate if the email delivery service (e.g. Sendgrid) account is active
- Review service logs for the receiver’s email address and Bounce list
- If the sender is blocked, PayTabs Security Team to have the IP block removed.