1.Services not Provided or Merchandise Not Received:
Definition: The card issuing bank received a claim from a cardholder that merchandise or services ordered were not received or that the cardholder cancelled the order as a result of not receiving the merchandise or services by the expected delivery date.
2.Not as Described or Defective Merchandise:
Definition: The card issuing bank received a notice from the cardholder, stating that the goods or services were: ·Not the same as shown and described on the screen for Internet transactions, or as described on the sales receipt or other documentation presented to the cardholder at the time of the transaction. ·Not the same as the merchant’s verbal description for a telephone transaction· Shipped to the cardholder and received, but was damaged or defective
3.Cardholder Does Not Recognize Transaction:
Definition: The card issuing bank received a complaint from a cardholder stating that the transaction appearing on the billing statement is not recognized.
4.Fraudulent Transaction—Not Authorized by Cardholder:
Definition: A written complaint from a cardholder in regard to a card-not-present transaction, claiming that he or she did not authorize or participate in the transaction such as:·A card-not-present transaction charged to a fictitious account number for which authorization approval was not obtained
5.Refund or Credit Not Processed :
Definition: The card issuing bank received a notice from a cardholder acknowledging participation in a transaction for which goods were returned or services cancelled, but: ·The cardholder has not received a written refund acknowledgement or credit voucher from the merchant· The credit has not appeared on the cardholder’s Visa statement