- Once chargeback has been received, PayTabs will send a notification to the merchant requesting to provide the required documents within the next 3 days, to reverse the chargeback
- In case of non-fulfillment of required documents or if documents received after due date (within 3 days), the merchant’s balance will be debited equivalent to the amount of the disputed transaction
- A fee of USD 25.00 will be applicable for every chargeback raised by Issuer bank. PayTabs shall debit this fee from the merchant’s account Once the chargeback is received for a particular transaction, the corresponding chargeback amount shall be held back immediately to a Chargeback Reserve Balance for 30 days. The merchant will need to send the required documents (refer to section 3) via email to [email protected] If the case is resolved, then the Chargeback Reserve Balance amount will be returned to the merchant’s available balance. If the case is unresolved (non- resolution of chargeback) or the merchant has failed to submit the required documents, a second chargeback may be raised against the merchant or it may result in a debit to the merchant’s available balance, equivalent to the transaction amount
- If the merchant is not able to submit sufficient documents as per our documentation policy (refers to section 3) to reverse the chargebacks for Two successive requests, PayTabs would immediately suspend the merchant’s account and hold all the funds for 120 days
- Merchants that reach 1% chargeback ratio* or Four chargebacks in a month (whichever comes first) are liable for suspension* Chargeback ratio is the total value of chargeback to the total value of sale in the past 60 days
- Submitting only an Authorization Email as a proof of purchase is strictly not allowed and shall be deemed as non-compliance with the Chargeback policy
- Based on your nature of business, any failure to provide the required documents (refer to section 3) shall result in one or more of the following repercussions :
·Penalty for Chargeback and Financial Loss
·Account Suspension
·Increase of Holding Period
·Increase of Commission Rate
·Any other action PayTabs or the Acquiring Bank may deem fit