To raise a complaint, please send an email to: [email protected]

Please make sure that your email includes the following: 

Merchant ID:

Country of Registration:
Contact Number: 


If Non Technical:  Provide Background: (Include Transaction ID if available), If previously raised  please include the email address of the last email you sent and not responded to,  If not resolved State the Reason why the agent did not Resolved it.

If Technical :  State the Integration Method, Screenshot or video of the Error