PT 2.0 FAQs

PT 2.0 FAQs And Solutions Articles

PSP Activation
There is a button on the merchant details page to activate a merchant as PSP only.  This button will only be visible to users who have the compliance appro...
Wed, Mar 31, 2021 at 5:29 PM
PT 2.0 Account Created, But Keep Getting Logged out!
Problem:  A PT 2.0 account was created, upon login, account is automatically logged out often. Solution 1: Please ensure to connect to a  stable network...
Wed, Mar 31, 2021 at 6:17 PM
PT 2.0 Error 205
The 205 rejection code from cybersource means the following: Stolen or lost card. Please review this transaction manually to ensure that you have submitt...
Wed, Mar 31, 2021 at 5:21 PM
Re-sending A Payment Link
1. In PT 1.0 it is possible to re-send a payment link for unpaid invoices, do we have the same feature on PT 2.0 ? Yes you can re-send a payment link (if e...
Wed, Mar 31, 2021 at 4:32 PM
Receiving Missing Email Notification After Sign-Up
User/Receiver to  Check Spam/Junk email folder for sender [email protected] Mailer specific: If found in Spam/Junk email folder, mark email as Not Junk...
Sun, Jun 13, 2021 at 10:38 AM
Searching For An Invoice On PT2.0?
An invoice can be searched for by invoice ID, invoice reference, customer reference, cart ID and customer email address.  Optional date range (date from wh...
Wed, Mar 31, 2021 at 4:26 PM
Searching For Transactions
Merchants can search for transactions using the following filters: Cart ID Customer’s email Transaction Status – Authorized, Error, Declined, and Any ex...
Wed, Mar 31, 2021 at 6:15 PM
Steps To PayTabs New System Conversion
Shopify plugins Step 1 –  Create a Merchant Account by signing up with PT 1.0 “Merchant Details’ through PT 2.0 registration site.  As a merchant you will...
Wed, Mar 31, 2021 at 6:13 PM
What is ax Invoices
Merchant Tax Invoice Package is available for self-service download on the merchant dashboard at UAE
Sun, Feb 20, 2022 at 9:50 AM