Refund: Can only be executed on Authorized Sale Transaction.

The refund process might take up to:
  • 20 days for some banks
  • 5 to 7 working days for (credit card Visa or Master card )
  • 10-15 working days for a debit card.

If refund is not received by he cardholder after 15 working days, please contact us; we can arrange for ARN.


Refunding an Authorized Sale Transaction


Indicate the amount to be refunded, to execute an refund request on an authorized transaction


Users can only refund a transaction with an Authorized status. If there is a need to cancel a transaction that has an Authorized status, you may be able to issue a partial release or void instead.