PayTabs Support Portal
English
English
Arabic
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Uptime Monitoring
Access Developer Resources
Videos & Tutorials
FAQs & Guildes
Response Timelines
Escalate to Senior Management
×
Escalate to Senior Management
Knowledge base
The How To? & The What is? (FAQ)
The How To? (FAQ)
33
How to activate "Two Factor Authentication" (2FA) On PT2 Dashboard??
How to change / update bank accounts?
How to change payment page language?
How to change the Payout Schedule?
How to collect/save my customers cards details using Paytabs?
See all 33 articles
The What Is? (FAQ)
21
What are the charges for using Paytabs?
What are the Five (5) ways of receiving transaction response?
What are the test cards available to perform payments?
What documentation should I maintain to challenge chargebacks?
What is a rolling reserve?
See all 21 articles
The Why? (FAQ)
2
Why my account is Suspended?
Why Does PayTabs Need PCI Certification For Using Payment Forms?
The When? (FAQ)
1
When to use the client key and the server key?
How to manage my PayTabs dashboard? (Dashboard Manual)
9
Get to know your Dashboard Home page
Merchant's Onboarding Journey
What is the Profile Menu in my PayTabs dashboard?
How to manage the Team panel? (add a team member, set roles, and resend invitations)
Get to know the Transactions menu item, and how to manage it
See all 9 articles
Paymes
0
Getting Started
PT 2.0 FAQs
19
Can I have multiple stores within the same account?
Common Chargeback Reasons
Error 400 - HTTP Status
How to handle DC 500 declines?
How to Submit your Complaints:
See all 19 articles
Setup A New Account
11
How to use PayTabs 2.0 Dashboard?
Going live from Scratch Guideline
Email Notification Post Payment
Removing logo on PT2 dashboard
Logo maximum threshold on PT2 dashboard
See all 11 articles
From PayTabs 1.0 to 2.0
4
Steps to Move from PT1 to PT2
Refunds on PT1 dashboard
What happens to PT1 data?
What happens to PT1 when PT2 account is live?
How To Integrate With Paytabs?
Things you should know First
2
How To Integrate With Paytabs
Authentication/Integration/API Keys
eCommerce Systems Plugins
7
Shopify Plugin
WooCommerce Plugin
Magento Plugin
OpenCart Plugin
PrestaShop Plugin
See all 7 articles
Mobile SDKs
7
Native IOS SDK
Native Android SDK
React Native SDK
Flutter SDK (Bridge)
Cordova SDK
See all 7 articles
Backend Integration Packages
1
Laravel Package
PT2 Transactions API Endpoints
12
Transactions API
Hosted Payment Page
Managed Form
Own Form
Follow up Transactions
See all 12 articles
Paid Integrations Service
1
Can PayTabs integrate the API/Plugins for me?
General
PT2 Dashboard Manuals
2
How to change the role of a user on your PT2 account
Account suspension due to insufficient balance
Troubleshooting Your Issues/Errors
Troubleshooting Your Issues/Errors
32
(C)/(D): Transaction Canceled/Declined but debited from Cardholder and not transfared to my account
(D): 206 - Currency mismatch
(D): 309 - 3DSecure authentication not available for this card
(D): 310 - 3DSecure authentication rejected
(D): 335 - Transaction type not supported by acquirer
See all 32 articles
Training Videos & Webinars
Training Videos & Webinars
6
Managing payments on PayTabs 2.0 - EN
PT2.0 Payment Features - EN
PT2 Dashboard Tutorial
Invoicing on PT 2.0 - EN
PT 2.0: Conversion Support: Q & A Session 1 - EN
See all 6 articles
Billing
Price Plan
4
Will I be charged if my account is suspended?
More details on the PayTabs Pricing Plans?
Minimum Balance Requirements
Billing Updates 2021
Chargebacks
0
Settlements
3
How to Initiate Withdrawals And Payout?
Viewing The Withdrawable Funds And Hold Days?
Payout Report
Accept Payments
Apple Pay
2
Does ApplePay Work On The Chrome Browser?
Apple Pay Logo on shopify plug in
Meeza
0
MADA
2
What are the Steps to activate MADA?
How can I withdraw using mada
Union Pay
0
STC Pay
3
How to get STC MID
How the clients will pay through STCPay
What are the Steps to activate STC PAY
Fawry
0
ValU
0
Invoicing
0
KNet
1
To accept KNet Payments, do I need an entity in Kuwait?
OmanNet
2
Do you offer OmanNet to Merchants outside Oman?
Can I request a Manual Payout (withdrawal) on OmanNet?
Manage Refunds
APM Refunds
2
Refund STC Pay
mada Refunds
Refunds General
2
What happens to refunds if customer card gets expired/ closed out?
Refund Error: 342 - Refund balance exceeded
Files and folders
Shared files
3
Can I invite my team members on the free trial?
I want to trial a different plan. How do I go about this?
How many days can I trial a plan for?
Deleted files
0
Egypt
Egypt Merchants
0
Paytabs Plugin for WooCommerce
Troubleshooting
0
Paymes
Paym.es
14
How to use Pay links on Paymes
What is Paymes Shop ?
How long does it take to Set up?
How to find existing transactions
How to get an order "Receipt"
See all 14 articles
Community forums
Showing recent updates
Start a new topic
PayTabs Forums (Internal)
Announcements
1
Steps to PT2 Account Creation
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Customer Success Admin
over 1 year ago
Feature Requests
7
Refunds - Comment section
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Ferdinand Notarte Nicdao
22 days ago
Grey Card Icon on Paypage
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Customer Success Admin
over 1 year ago
A message along with the delivery
Posted by
Lewis Clarke
,
over 2 years ago
Last Reply
by Lewis Clarke
over 2 years ago
See all 7 topics
Tips and Tricks
1
PT2 Level 2 tickets - Support Checklist
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Customer Success Admin
over 1 year ago
Report a problem
2
Quality was a let down
Posted by
Mark Colbert
,
over 2 years ago
Last Reply
by Joe Mathew
over 2 years ago
Horrible service
Posted by
Finch Hoot
,
over 2 years ago
Last Reply
by Sam Kart
over 2 years ago
Campaigns and offers
2
Fast tracked delivery
Posted by
Joe Mathew
,
over 2 years ago
Last Reply
by Clarice Boone
over 2 years ago
Choosing delivery slots
Posted by
Sam Kart
,
over 2 years ago
Last Reply
by Emily Dean
over 2 years ago
Dormant or InActive Accounts
0
Merchant Dashboard Support
3
Application under review
Posted by
Habiba Al Shaqsi
,
7 days ago
Last Reply
by Habiba Al Shaqsi
7 days ago
Steps to PT2 Account Creation
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Customer Success Admin
over 1 year ago
PT2 Merchant Account Blocked
Posted by
Customer Success Admin
,
over 1 year ago
Last Reply
by Customer Success Admin
over 1 year ago
PayTabs Developer Community
0
PayTabs Developer Community
Community Guidelines
1
Developer Community Guidelines
Posted by
Adel Hameed
,
about 1 month ago
Last Reply
by Adel Hameed
about 1 month ago
Enhancement Requests
0
Product Updates
0
New to PayTabs
1
I want to Integrate PayTabs with my website
Posted by
Wolf Company For Tech. Solutions
,
2 months ago
Last Reply
by Alaa M. El-Kabbany
5 days ago
API Integration
0
Magento Integration
1
Refund issue when Multiple RMA create for same order
Posted by
Ajay Tiwari
,
2 months ago
Last Reply
by Alaa M. El-Kabbany
about 1 month ago
WooCommerce Integration
0
Shopify Plugin
1
Secret Key Issue
Posted by
Wolf Company For Tech. Solutions
,
2 months ago
Last Reply
by Alaa M. El-Kabbany
2 months ago
Drupal Integration
0
OpenCard Integration
0
PrestaShop Integration
0
WHMCS Integration
0
CsCart Integration
0
Mobile SDK Integration
1
Issue with the flutter bridge SDK
Posted by
Mohammed Adel
,
about 1 month ago
Last Reply
by Alaa M. El-Kabbany
about 1 month ago
Other Technical Questions
0
Help Desk Software
by Freshdesk Support Desk
