PayTabs Support Portal

The How To? (FAQ) 33

• How to activate "Two Factor Authentication" (2FA) On PT2 Dashboard??
• How to change / update bank accounts?
• How to change payment page language?
• How to change the Payout Schedule?
• How to collect/save my customers cards details using Paytabs?

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The What Is? (FAQ) 21

• What are the charges for using Paytabs?
• What are the Five (5) ways of receiving transaction response?
• What are the test cards available to perform payments?
• What documentation should I maintain to challenge chargebacks?
• What is a rolling reserve?

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The Why? (FAQ) 2

• Why my account is Suspended?
• Why Does PayTabs Need PCI Certification For Using Payment Forms?

The When? (FAQ) 1

• When to use the client key and the server key?

How to manage my PayTabs dashboard? (Dashboard Manual) 9

• Get to know your Dashboard Home page
• Merchant's Onboarding Journey
• What is the Profile Menu in my PayTabs dashboard?
• How to manage the Team panel? (add a team member, set roles, and resend invitations)
• Get to know the Transactions menu item, and how to manage it

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Paymes 0

PT 2.0 FAQs 19

• Can I have multiple stores within the same account?
• Common Chargeback Reasons
• Error 400 - HTTP Status
• How to handle DC 500 declines?
• How to Submit your Complaints:

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Setup A New Account 11

• How to use PayTabs 2.0 Dashboard?
• Going live from Scratch Guideline
• Email Notification Post Payment
• Removing logo on PT2 dashboard
• Logo maximum threshold on PT2 dashboard

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From PayTabs 1.0 to 2.0 4

• Steps to Move from PT1 to PT2
• Refunds on PT1 dashboard
• What happens to PT1 data?
• What happens to PT1 when PT2 account is live?

Things you should know First 2

• How To Integrate With Paytabs
• Authentication/Integration/API Keys

eCommerce Systems Plugins 7

• Shopify Plugin
• WooCommerce Plugin
• Magento Plugin
• OpenCart Plugin
• PrestaShop Plugin

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Mobile SDKs 7

• Native IOS SDK
• Native Android SDK
• React Native SDK
• Flutter SDK (Bridge)
• Cordova SDK

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Backend Integration Packages 1

• Laravel Package

PT2 Transactions API Endpoints 12

• Transactions API
• Hosted Payment Page
• Managed Form
• Own Form
• Follow up Transactions

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Paid Integrations Service 1

• Can PayTabs integrate the API/Plugins for me?

PT2 Dashboard Manuals 2

• How to change the role of a user on your PT2 account
• Account suspension due to insufficient balance

Troubleshooting Your Issues/Errors 32

• (C)/(D): Transaction Canceled/Declined but debited from Cardholder and not transfared to my account
• (D): 206 - Currency mismatch
• (D): 309 - 3DSecure authentication not available for this card
• (D): 310 - 3DSecure authentication rejected
• (D): 335 - Transaction type not supported by acquirer

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Training Videos & Webinars 6

• Managing payments on PayTabs 2.0 - EN
• PT2.0 Payment Features - EN
• PT2 Dashboard Tutorial
• Invoicing on PT 2.0 - EN
• PT 2.0: Conversion Support: Q & A Session 1 - EN

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Price Plan 4

• Will I be charged if my account is suspended?
• More details on the PayTabs Pricing Plans?
• Minimum Balance Requirements
• Billing Updates 2021

Chargebacks 0

Settlements 3

• How to Initiate Withdrawals And Payout?
• Viewing The Withdrawable Funds And Hold Days?
• Payout Report

Apple Pay 2

• Does ApplePay Work On The Chrome Browser?
• Apple Pay Logo on shopify plug in

Meeza 0

MADA 2

• What are the Steps to activate MADA?
• How can I withdraw using mada

Union Pay 0

STC Pay 3

• How to get STC MID
• How the clients will pay through STCPay
• What are the Steps to activate STC PAY

Fawry 0

ValU 0

Invoicing 0

KNet 1

• To accept KNet Payments, do I need an entity in Kuwait?

OmanNet 2

• Do you offer OmanNet to Merchants outside Oman?
• Can I request a Manual Payout (withdrawal) on OmanNet?

APM Refunds 2

• Refund STC Pay
• mada Refunds

Refunds General 2

• What happens to refunds if customer card gets expired/ closed out?
• Refund Error: 342 - Refund balance exceeded

Shared files 3

• Can I invite my team members on the free trial?
• I want to trial a different plan. How do I go about this?
• How many days can I trial a plan for?

Deleted files 0

Egypt Merchants 0

Troubleshooting 0

Paym.es 14

• How to use Pay links on Paymes
• What is Paymes Shop ?
• How long does it take to Set up?
• How to find existing transactions
• How to get an order "Receipt"

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