PayTabs Support Portal

Setup A New Account 4

• Going live from Scratch Guideline
• How to create PayTabs account and access dashboard for the first time?
• Merchant's Onboarding Journey
• Payment Workflow

PayTabs Dashboard User Guide 12

• Dashboard Homepage
• Profile Menu Via Merchant Dashboard
• Team Menu Via Merchant Dashboard
• User Roles and Permissions
• Transactions Menu Via Merchant Dashboard

View all 12

PayTabs Merchant App User Guide 11

• PayTabs Mobile App Benefits & Overview
• Login / Register for a PayTabs account via the App.
• Insight Analytics and Charts via Merchant Mobile App
• Manage your App via Merchant Mobile App
• Teams Menu via Merchant Mobile App

View all 11

The How To? (FAQ) 39

• How can we Help?
• How to activate "Two Factor Authentication" (2FA) on the Merchant/ Reseller Dashboard?
• How to add my Terms & Conditions to Invoices?
• How to apply discounts ?
• How to change / update bank accounts?

View all 39

The What Is? (FAQ) 25

• Understanding Key Players in Online Payment Processing
• What are the charges for using Paytabs?
• What are the differences between Invoices & PayLinks ?
• What are the different ways to create invoices?
• What are the Five (5) ways of receiving transaction response?

View all 25

The Why? (FAQ) 1

• Why my account is Suspended?

The When? (FAQ) 1

• When to use the client key and the server key?

How to manage my PayTabs dashboard? (Dashboard Manual) 9

• What KYC documents are required to activate my PayTabs account?
• How to handle "Bulk Invoices"?
• How to manage/customize my Hosted Payment Page labels in different languages?
• Developers Panel | Payment Notifications
• Developers Panel | Certificate Management

View all 9

Things you should know First 4

• How To Integrate With PayTabs
• Authentication/Integration/API Keys
• PayTabs Integrations Process Manual
• The Different Integration Types Supported by PayTabs APIs

eCommerce Systems Plugins 10

• Which Plugin has what feature?
• Shopify Plugin Integration Manual
• Woocommerce Plugin Integration Manual
• Magento Plugin Integration Manual
• WHMCS Plugin Integration Manual

View all 10

Mobile SDKs 9

• Which Mobile SDK has what feature?
• Deprecated Payment via (SDK Saved Card)'s Workaround
• Native IOS SDK Integration Manual
• Native Android SDK Integration Manual
• React Native SDK Integration Manual

View all 9

Backend Integration Packages 3

• Laravel Package Integration Manual
• Node.js Package Integration Manual
• Which Backend Package has what feature?

Paid Integrations Service 1

• Can PayTabs integrate the API/Plugins for me?

Paytabs PT2 API Endpoints 9

• Postman Collection and Sample Codes
• The PT2 API Endpoints Integration Manual
• Step 1 - PT2 API Endpoints | Setup and activate the integration method
• Step 2 - PT2 API Endpoints | Configure the integration method
• Step 3 - PT2 API Endpoints | Initiating the payment

View all 9

eCommerce Plugins | Woocommerce 38

• The Woocommerce Plugin Integration Manual
• Step 1 - WooCommerce Plugin | Setup and activate the integration method
• 1.1 WooCommerce Plugin | Get to know more about the WooCommerce platform
• 1.2 WooCommerce Plugin | WooCommerce's base currency vs display currency
• 1.3 WooCommerce Plugin | System Requirements

View all 38

eCommerce Plugins | Magento 39

• The Magento Plugin Integration Manual
• Step 1 - Magento Plugin | Setup and activate the integration method
• 1.1 Magento Plugin | Get to know more about the Magento platform
• 1.2 Magento Plugin | Magento store's base currency vs display currency
• 1.3 Magento Plugin | System Requirements

View all 39

eCommerce Plugins | Shopify 22

• The Shopify Plugin Integration Manual
• Step 1 - Shopify Plugin | Setup and activate the integration method
• 1.1 Shopify Plugin | Get to know more about the Shopify platform
• 1.2 Shopify Plugin | Shopify store's Payout currency vs Store currency
• 1.3 Shopify Plugin | System Requirements

View all 22

eCommerce Plugins | OpenCart 31

• The OpenCart Plugin Integration Manual
• Step 1 - OpenCart Plugin | Setup and activate the integration method
• 1.1 OpenCart Plugin | Get to know more about the OpenCart platform
• 1.2 OpenCart Plugin | OpenCart's base currency vs. display Currency
• 1.3 OpenCart Plugin | System Requirements

View all 31

eCommerce Plugins | PrestaShop 24

• The PrestaShop Plugin Integration Manual
• Step 1 - PrestaShop Plugin | Setup and activate the integration method
• 1.1 PrestaShop Plugin | Get to know more about the PrestaShop platform
• 1.2 PrestaShop Plugin | Currency Restrictions
• 1.3 PrestaShop Plugin | System Requirements

View all 24

eCommerce Plugins | CS-Cart 23

• The CS-Cart Plugin Integration Manual
• Step 1 - CS-Cart Plugin | Setup and activate
• 1.1 CS-Cart Plugin | Get to know more about the CS-Cart platform
• 1.2 CS-Cart Plugin | CS-Cart store's primary currency vs. alternative currency
• 1.3 CS-Cart Plugin | System Requirements

View all 23

eCommerce Plugins | WHMCS 21

• The WHMCS Plugin Integration User Manual
• Step 1 - WHMCS Plugin | Setup and activate
• 1.1 WHMCS Plugin | Get to know more about the WHMCS platform
• 1.2 WHMCS Plugin | WHMCS store's base currency vs. alternative currency
• 1.3 WHMCS Plugin | System Requirements

View all 21

eCommerce Plugins | Drupal 27

• The Drupal Plugin Integration Manual
• Step 1 - Drupal Plugin | Setup and activate the integration method
• 1.1 Drupal Plugin | Get to know more about the Drupal platform
• 1.2 Drupal Plugin | System Requirements
• 1.3 Drupal Plugin | Setup, Activate and Upgrade the integration method

View all 27

Accounting Plugins | Xero 16

• The Xero Plugin Integration Manual
• Step 1 - Xero Plugin | Setup and activate the integration method
• 1.1 Xero Plugin | Get to know more about the Xero platform
• 1.2 Xero Plugin | Xero's Payout currency vs Store currency
• 1.3 Xero Plugin | System Requirements

View all 16

Backend Integration Packages | Laravel 30

• The Laravel Package Integration Manual
• Step 1 - Laravel Package | Setup and activate the integration method
• 1.1 Laravel Package | System Requirements
• 1.2 Laravel Package | Setup, Activate and Upgrade the integration method
• 1.2.1 Laravel Package | Setup and Activate the integration method

View all 30

Backend Integration Packages | Node.js 26

• The Node.js Package Integration Manual
• Step 1 - Node.js Package | Setup and activate the integration method
• 1.1 Node.js Package | System Requirements
• 1.2 Node.js Package | Setup, Activate and Upgrade the integration method
• 1.2.1 Node.js Package | Setup and Activate the integration method

View all 26

Mobile SDKs | Native IOS SDK 33

• The Native IOS SDK Integration Manual
• Step 1 - Native IOS SDK | Setup and activate the integration method
• 1.1 Native IOS SDK | System Requirements
• 1.2 Native IOS SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Native IOS SDK | Setup and Activate the integration method

View all 33

Mobile SDKs | Native Android SDK 31

• The Native Android SDK Integration Manual
• Step 1 - Native Android SDK | Setup and activate the integration method
• 1.1 Native Android SDK | System Requirements
• 1.2 Native Android SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Native Android SDK | Setup and Activate the integration method

View all 31

Mobile SDKs | React Native SDK 31

• The React Native SDK Integration Manual
• Step 1 - React Native SDK | Setup and activate the integration method
• 1.1 React Native SDK | System Requirements
• 1.2 React Native SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 React Native SDK | Setup and Activate the integration method

View all 31

Mobile SDKs | Flutter SDK (Bridge) 31

• The Flutter (Bridge) SDK Integration Manual
• Step 1 - Flutter SDK | Setup and activate the integration method
• 1.1 Flutter SDK | System Requirements
• 1.2 Flutter SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Flutter SDK | Setup and Activate the integration method

View all 31

Mobile SDKs | Xamarin SDK (Binding) 26

• The Xamarin SDK (Binding) Integration Manual
• Step 1 - Xamarin SDK | Setup and activate the integration method
• 1.1 Xamarin SDK | System Requirements
• 1.2 Xamarin SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Xamarin SDK | Setup and Activate the integration method

View all 26

Mobile SDKs | Cordova SDK 30

• The Cordova SDK Integration Manual
• Step 1 - Cordova SDK | Setup and activate the integration method
• 1.1 Cordova SDK | System Requirements
• 1.2 Cordova SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Cordova SDK | Setup and Activate the integration method

View all 30

Mobile SDKs | Ionic SDK 31

• The Ionic SDK Integration Manual
• Step 1 - Ionic SDK | Setup and activate the integration method
• 1.1 Ionic SDK | System Requirements
• 1.2 Ionic SDK | Setup, Activate and Upgrade the integration method
• 1.2.1 Ionic SDK | Setup and Activate the integration method

View all 31

PT2 API Endpoints | Hosted Payment Page 36

• The Hosted Payment Page APIs Integration Manual
• Step 1 - Hosted Payment Page APIs | Setup and activate the integration method
• 1.1 Hosted Payment Page APIs | Get to know more about the PCI requirements
• 1.2 Hosted Payment Page APIs | System Requirements
• 1.3 Hosted Payment Page APIs | Setup, Activate and Upgrade the integration method

View all 36

PT2 API Endpoints | Invoices 32

• The Invoices APIs Integration Manual
• Step 1 - Invoices APIs | Setup and activate the integration method
• 1.1 Invoices APIs | Get to know more about the PCI requirements
• 1.2 Invoices APIs | System Requirements
• 1.3 Invoices APIs | Setup, Activate and Upgrade the integration method

View all 32

PT2 API Endpoints | Managed Form 26

• The Managed Form APIs Integration Manual
• Step 1 - Managed Form APIs | Setup and activate the integration method
• 1.1 Managed Form APIs | Get to know more about the PCI requirements
• 1.2 Managed Form APIs | System Requirements
• 1.3 Managed Form APIs | Setup, Activate and Upgrade the integration method

View all 26

PT2 API Endpoints | Own Form 24

• The Own Form APIs Integration Manual
• Step 1 - Own Form APIs | Setup and activate the integration method
• 1.1 Own Form APIs | PCI Requirements
• 1.2 Own Form APIs | System Requirements
• 1.3 Own Form APIs | Setup, Activate and Upgrade the integration method

View all 24

PayLinks APIs integration Manual 0

PT2 API Endpoints | Request Parameters 31

• Request/Response Payload's Parameters Walkthrough
• Request/Response Parameters | Profile ID (profile_id)
• Request Parameters | The Donation Mode (donation_mode | cart_min | cart_max)
• Request/Response Parameters | Transaction Class (tran_class)
• Request/Response Parameters | Transaction Type (tran_type)

View all 31

PT2 API Endpoints | Response Parameters 19

• Return Response Parameters| Acquirer Message (acquirerMessage)
• Return Response Parameters | Acquirer Retrieval Reference Number (acquirerRRN)
• Return Response Parameters | Cart ID (cartId)
• Return Response Parameters | Customer Email (customerEmail)
• Return Response Parameters | Response Code (respCode)

View all 19

Troubleshooting Your Issues/Errors 49

• (C)/(D): Transaction Canceled/Declined but debited from Cardholder and not transfared to my account
• (D): 206 - Currency mismatch
• (D): 309 - 3DSecure authentication not available for this card
• (D): 310 - 3DSecure authentication rejected
• (D): 313 - Transaction not permitted by issuer

View all 49

PayTabs Platform FAQs 5

• 500 - Declined (Fraud Report - Acquirer)
• Error 400 - HTTP Status
• Postal Codes
• PT 2.0 Account Created, But Keep Getting Logged out!
• Transaction Error "205"

What are APMs? 1

• Introduction to APMs

Apple Pay 2

• Apple Pay Activation and Workflow/User Experience
• Does Apple Pay work on "GoogleChrome" browser?

Meeza 1

• Meeza Debit/E-Wallets Activation and Workflow/User Experience

MADA 9

• MADA Activation and Workflow
• MADA Activation with "Riyadh Bank"
• How can I withdraw using mada?
• MADA Activation with "SNB" (Saudi National Bank)
• MADA Activation with "Al Rajhi Bank"

View all 9

Union Pay 1

• UnionPay Activation and Workflow/User Experience

STC Pay 2

• How the clients will pay through STCPay
• STC PAY Activation and Workflow/User Experience

ValU 1

• ValU Activation and Workflow/User Experience

KNet 0

OmanNet 1

• OMAN Net Activation and Workflow/User Experience

PayPal 1

• PayPal Activation and Workflow/User Experience

URPAY 1

• URPAY Activation and Workflow/User Experience

Samsung Pay 2

• Samsung Pay Activation
• How to integrate my application using Samsung Pay?

AMEX 2

• AMEX (UAE) Activation and Workflow/User Experience
• AMEX (KSA) Activation and Workflow/User Experience

SADAD 1

• SADAD Activation and Workflow/User Experience

FORSA 1

• FORSA Activation and Workflow/User Experience

AMAN 1

• AMAN Activation and Workflow/User Experience

NBE Installments 1

• NBE Installments Activation and Workflow/User Experience

Souhoola 1

• Souhoola Activation and Workflow/User Experience

Tabby 1

• Tabby Work Flow and User Experience

Aman Installments 1

• Aman Installments Activation and Workflow/User Experience

Halan 1

• Halan Activation and Workflow/User Experience

Unsupported Payment Methods 1

• Fawry is Not Supported Under PayTabs Payment Pages Anymore (2024)

Pricing Plan 4

• Pricing plan ( Prior to 22 Feb 2023)
• Pricing Plan (starting of 22 Feb 2023)
• Will I be charged if my account is suspended?
• Minimum Balance Requirements

Settlements 3

• How to Initiate Payout?
• How to View The Withdrawable Funds And Hold Days?
• How to Export Payout Report

APM Refunds 2

• STC Pay Refund
• Mada Refunds

General Refunds 3

• How to Refund a Transaction
• What happens to refunds if customer card gets expired/ closed out?
• Refund Error: "342 - Refund balance exceeded"

Training Videos & Webinars 7

• PayTabs Dashboard Video Tutorials
• Paymes Video Tutorials
• Managing payments on PayTabs Platform (Webinar)
• PayTabs Platform Payment Features
• PayTabs Merchant Dashboard Webinar

View all 7

Customer's User Guide 3

• How to place an order via TAPn'GO ?
• How to View the restaurant's menu with TAPn'GO?
• Reserve a Table via TAPn'GO

Business User Guide (Admin Panel) 10

• What is TAPn'GO ?
• Manage your orders
• Cancel & Refund an Order
• Manage Table Reservations
• Manage Your Menu

View all 10

Paym.es 17

• How can I sign up for Paymes?
• How to use Pay links on Paymes
• What is Paymes Shop ?
• How long does it take to Set up a Paymes Social Commerce account ?
• How to find existing transactions on Paymes account?

View all 17