342 - Refund balance exceeded

Kindly note that the amount you tried to refund seems greater than the available balance in your account as the current available balance in your account is 0. 

 

You have the below solutions:

  1. We can issue an invoice from our side, and send you the payment link to pay and reflect the amount in your account. please specify the amount that you would like to pay (preferably greater than the refund amount)
  2. You may issue an invoice for your self from your merchant dashboard and pay it to reflect the amount in your account (after the holding days (3 days) will pass -transfer from pending), then you can re-initiate the refund. Please note that you need to issue an invoice with an amount greater than the refund amount as the rate and tax will be decurted.
  3. Refund the client via bank transfer.