Refund request can be rejected with response code [342 - Refund balance exceeded] due to insufficient balance in merchant account.
This indicated that the amount you are trying to refund is greater than the closing balance in your PayTabs account account.
To proceed with the refund you can follow below solutions:
- We can issue an invoice from our side, and send you the payment link to pay and reflect the amount in your account. please specify the amount that you would like to pay (preferably greater than the refund amount)
- You may issue an invoice for your self from your merchant dashboard and pay it to reflect the amount in your account (after the holding days (3 days) will pass -transfer from pending), then you can re-initiate the refund. Please note that you need to issue an invoice with an amount greater than the refund amount as the rate and tax will be decurted.
- Refund the client via bank transfer.