Troubleshooting Your Issues/Errors (49)

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

import_contacts
(E): Recieve a blank response (or no response at all) via your return/callback URLs
Most probably this error happened because either there's an error in the URL syntax or your firewall blocking the requests sent from PayTabs, in this article you will know how to test this to make sure whether it's an issue from PayTabs side or not.  In this article you will be going to know about:  Reas...
Sun, Jan 16, 2022 at 8:07 PM
import_contacts
(E): Request must be in JSON format with content type application/json
Most probably this error happened because either you are using an API authentication key within your SDK integration, or the payload structure you sent in the request is not in valid JSON format. In this article you will be going to know about:  How to investigate the reason that caused this error? Reason #1...
Wed, Apr 13, 2022 at 2:44 PM
import_contacts
(E): Request must be type application/octet-stream
Most probably this error happened because you are using a Mobile authentication key within your Web integration. In this article you will be going to know about:  How to investigate the reason that caused this error? Reason #1: Using a Mobile authentication key within Web integration. How to investigate t...
Fri, May 19, 2023 at 5:50 PM
import_contacts
(E): Secret Key not match
Most probably this error happened because either you are using PT1 integrations and has entered the "server key" or "client key" from the PT2 or any invalid key instead of the "secret key" which can be only retrieved from your PT1 dashboard, or you are a PT2 merchant that using old int...
Mon, Jan 17, 2022 at 9:38 PM
import_contacts
(E): The (session got expired)/(user logged out) after customer redirected back from PayTabs payment page to my site? (SameSite Cookies)
Usually, what happens is that the customer is redirected to the PayTabs payment page to perform the payment and after completing the payment, whether it's authenticated, declined, or even canceled, the customer is redirected back to your website. That's when the customer finds his session is expired, and he...
Mon, Oct 31, 2022 at 8:25 AM
import_contacts
(E): Unable to decrypt request
Most probably this error happened because of PayTabs system failed to decrypt data due to sending an invalid format request.  In this article you will be going to know about: How to investigate the reason that caused this error? Reason #1: Sending an invalid format within the request payload Example  Rea...
Mon, Jan 17, 2022 at 4:10 PM
import_contacts
(E): User can't switch the profile
Most probably this error occurred because the user is linked to one specific profile (Test or Live) only. Where it should be linked to "Any". So, the user can switch to multiple profiles. In this article you will find out about: How to investigate the reason that caused this error? Reason #1: The u...
Mon, Feb 5, 2024 at 3:38 PM
import_contacts
(E):109 invalid transaction mode
Most probably this error happened because either you are still in the onboarding stage and you are trying to perform live transactions (through a live profile) which are not accepted in the PayTabs system, or because of a wrong terminal information/configuration. In this article you will be going to know about:...
Sun, Dec 26, 2021 at 2:21 PM
import_contacts
Payment method is not available on checkout/payment page
Most probably, this Issue happened because you configured the payment methods to include or exclude payment methods in the plugin/SDK configurations, Or maybe the payment method you are looking for is not activated on your Paytabs merchant profile. In this article you will be going to know about: What is the ...
Mon, Oct 31, 2022 at 8:24 AM