import_contacts
If you ever dealt with customers claiming that you charged them, but their transactions don't show on the dashboard, then this solution article is for you! Sometimes the processor that most of the payment gateways dealing with to perform your transactions -including PayTabs-, stops responding while they hav...
Tue, Jan 11, 2022 at 9:58 PM
import_contacts
Most probably this error happened because you sent in the request payload one of the currencies that the PayTabs does not support yet In this article you will be going to know about: How to investigate the reason that caused this error? Reason #1: Not a supported currency in PayTabs yet How to invest...
Sun, Jan 16, 2022 at 9:41 PM
import_contacts
Most probably, this error happened because of the wrong ValU activation, or you have used a test ValU number in LIVE payment (vase versa). In this article, you will be going to know about: How to investigate the reason that caused this error? Reason #1: Using test ValU number in a LIVE profile or vice versa...
Mon, Oct 31, 2022 at 7:53 AM
import_contacts
Most probably this error happened because you either have an old plugin that was compatible only with the PT1 dashboard or provided a profile Id or client key wrongly. In this article you will be going to know about: How to investigate the reason that caused this error? Reason #1: Using an old plugin Conta...
Tue, Mar 22, 2022 at 3:22 PM
import_contacts
Most probably, this issue happened because either the email has been moved to the user email junk (spam) folder or the email has been dropped from the SendGrid system. In this article, you will be going to know about: Reason #1: The email has been moved to the user's email junk (spam) folder. Reason #2: Th...
Mon, Mar 20, 2023 at 8:13 PM
import_contacts
Most probably this error happened because you have sent a payment method within your sent request payload (e.g. Apple Pay) that doesn't have been configured in your profile. In this article you will be going to know about: How to investigate the reason that caused this error? Reason #1: Not configured pa...
Mon, Jan 17, 2022 at 9:23 PM
import_contacts
Most probably this error happened because of failing to authenticate/identify the sent request information from the merchant side to the PayTabs system, it can be via the different integration methods such as eCommerce systems, SDKs, and API endpoints. In this article you will be going to know about: How to...
Mon, Jan 17, 2022 at 4:06 PM
import_contacts
Most probably this error happened because of a wrong configure in the SendGrid (Email Provider) settings or there's an issue in the sending emails process itself in SendGrid. In this article you will be going to know about: How to investigate the reason that caused this error? Reason #1: SendGrid configu...
Fri, Feb 11, 2022 at 8:11 PM
import_contacts
Most probably this error happened because either you are trying to send a payment request using the Own-Form integration type, While your Merchant profile has no PCI DSS certification attached. You may need to check the following resources for a better understanding of this articl- 1.1 Own Form APIs | PCI Requi...
Fri, Mar 8, 2024 at 12:58 PM
import_contacts
Most probably this error happened because you had generated an Apple Pay certificate using the Paytabs merchant profile which is not the same profile that initiated the payment. In this article you will learn about: How to investigate the reason that caused this error? Reason #1: The Uploaded certificate do...
Thu, May 16, 2024 at 6:18 PM