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Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(D): Customers has been charged, but the transactions show as failed/in my Paytabs dashboard
If you ever dealt with customers claiming that you charged them, but their transactions show as "declined" on the dashboard, yet it has been captu...
Mon, Jan 3, 2022 at 7:18 PM
(E) Update Billing Address | ApplePay
Most probably this Issue happened because the billing address [customer_details] was NOT sent within the payment request, And when Paytabs tried to get thos...
Fri, May 12, 2023 at 5:00 PM
(E): 101 - Cart ID not valid
Most probably this error happened because of passing an invalid cart_id format. For example, passing integer id instead of a string. In this article you...
Fri, Mar 22, 2024 at 3:07 PM
(E): 102 - Description not valid
Most probably this error happened because of passing an invalid cart_description format. For example, passing integer id instead of a string. In this ar...
Tue, Feb 22, 2022 at 10:17 PM
(E): 106 - Email not valid
Most probably this error happened because of passing an invalid email format within the customer_details/shipping_details. For example, passing integer id i...
Tue, Feb 22, 2022 at 10:17 PM
(E): 110 - Invalid transaction type
Most probably this error happened due to a typo or wrong transaction type within the payment request. To get the best out of this article, check first t...
Wed, Sep 27, 2023 at 11:47 AM
(E): 111 - Invalid transaction class
Most probably this error happened due to a typo or wrong transaction class within the payment request. to get the best out of this article, check first ...
Fri, Jun 2, 2023 at 3:28 PM
(E): 118 - Amount greater than available balance
Most probably this error happened with a follow-up transaction (void, capture, refund) when the rest of the amount is not enough to make the new transaction...
Fri, Jun 2, 2023 at 3:31 PM
(E): 200 Invalid card number
Most probably this error happened because the cardholder (your client) has entered an invalid card number. Also, sometimes it indicates that the used card i...
Mon, Dec 27, 2021 at 9:13 AM
(E): 206 - Currency not available
Most probably this error happened because you are requesting to make payment with a currency that is not configured yet in your profile. In this article...
Mon, Oct 31, 2022 at 7:48 AM