Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(E): 200 Invalid card number
Most probably this error happened because the cardholder (your client) has entered an invalid card number. Also, sometimes it indicates that the used card i...
Mon, Dec 27, 2021 at 9:13 AM
(E): 316 Insufficient funds
Most probably this error happened because the cardholder (your client) did not have enough money in his card's account to proceed/deduct the purchase/o...
Mon, Dec 27, 2021 at 9:53 AM
(E): 325 - Merchant limits exceeded
Most probably this error happened because the transaction amount has exceeded the PayTabs' merchant's transaction limit (minimum limit, or maximum...
Mon, Dec 27, 2021 at 10:12 AM
(E): 4 - Duplicate request
Most probably this error happened cause of PayTabs system found that the sent request information had been submitted with the same details (cart_id, amount,...
Mon, Jan 10, 2022 at 6:34 PM
(E): 402 - Error connecting to service provider
Most probably this error happened cause of an error that occurred while Paytabs tries to connect to the service provider (processors and acquiring banks), t...
Wed, Dec 1, 2021 at 12:12 PM
(E): 404 - PayTabs payment page returns error code 404 in iFrame mode using Safari browser
Most probably this error happened because Safari does not allow iFrame URLs to create cookies, that's why you see the white page.  In this article...
Mon, Feb 7, 2022 at 9:25 PM
(E): 5 - Too many requests
Most probably this error happened because you have sent too many requests (20) within one minute. Most likely this error happens only if you are using one o...
Wed, Jan 12, 2022 at 2:41 PM
(E): Access to XMLHttpRequest has been blocked by CORS policy
Most probably this error happened because you are trying to send HTTP requests to Paytabs' side using front-end JavaScript.   In this article you wi...
Tue, Feb 8, 2022 at 12:15 AM
(E): Authentication failed. Check profile ID and authentication header
Most probably, this error happened cause of PayTabs system failed to authenticate/identify the sent request information from the merchant side.  In th...
Wed, Aug 3, 2022 at 4:49 PM
(E): Can't see the Accounts menu item in my PayTabs dashbaord
Most probably this error happened because either your account's category/type is PSP, not aggregation, or you are on your test profile. In this ar...
Mon, Feb 7, 2022 at 8:46 PM