Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(E): Secret Key not match
Most probably this error happened because either you are using PT1 integrations and has entered the "server key" or "client key" from th...
Mon, Jan 17, 2022 at 9:38 PM
(E): The (session got expired)/(user logged out) after customer redirected back from PayTabs payment page to my site? (SameSite Cookies)
Usually, what happens is that the customer is redirected to the PayTabs payment page to perform the payment and after completing the payment, whether it...
Mon, Oct 31, 2022 at 8:25 AM
(E): Unable to decrypt request
Most probably this error happened because of PayTabs system failed to decrypt data due to sending an invalid format request.  In this article you will b...
Mon, Jan 17, 2022 at 4:10 PM
(E): User can't switch the profile
Most probably this error happened because the user is linked to one specific profile (Test or Live) only. Where it should be linked to "Any". So, ...
Thu, Dec 30, 2021 at 5:29 PM
(E):109 invalid transaction mode
Most probably this error happened because either you are still in the onboarding stage and you are trying to perform live transactions (through a live profi...
Sun, Dec 26, 2021 at 2:21 PM
Payment method is not available on checkout/payment page
Most probably, this Issue happened because you configured the payment methods to include or exclude payment methods in the plugin/SDK configurations, Or may...
Mon, Oct 31, 2022 at 8:24 AM