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Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(E): Invalid currency code
Most probably this error happened because you sent in the request payload one of the currencies that the PayTabs does not support yet In this article...
Sun, Jan 16, 2022 at 9:41 PM
(E): Invalid HMAC
Most probably, this error happened because of the wrong ValU activation, or you have used a test ValU number in LIVE payment (vase versa). In this artic...
Mon, Oct 31, 2022 at 7:53 AM
(E): Invalid Shopify Signature
Most probably this error happened because you either have an old plugin that was compatible only with the PT1 dashboard or provided a profile Id or client k...
Tue, Mar 22, 2022 at 3:22 PM
(E): Merchant's users don't receive an/any email/s
Most probably, this issue happened because either the email has been moved to the user email junk (spam) folder or the email has been dropped from the SendG...
Mon, Mar 20, 2023 at 8:13 PM
(E): Method/Class/Currency combination not supported
Most probably this error happened because you have sent a payment method within your sent request payload (e.g. Apple Pay) that doesn't have been config...
Mon, Jan 17, 2022 at 9:23 PM
(E): No merchant Information found in the request
Most probably this error happened because of failing to authenticate/identify the sent request information from the merchant side to the PayTabs system, it...
Mon, Jan 17, 2022 at 4:06 PM
(E): Not receiving the post payment notifications/emails
Most probably this error happened because of a wrong configure in the SendGrid (Email Provider) settings or there's an issue in the sending emails proce...
Fri, Feb 11, 2022 at 8:11 PM
(E): PCI DSS certification to a minimum of SAQ-D is required
Most probably this error happened because either you are trying to send a payment request using the Own-Form integration type, While your Merchant profile h...
Mon, Jun 5, 2023 at 2:36 PM
(E): Profile mismatch
Most probably this error happened because you had generated an ApplePay certificate using the Paytabs merchant profile which is not the same profile that in...
Fri, Jun 23, 2023 at 5:58 PM
(E): Recieve a blank response (or no response at all) via your return/callback URLs
Most probably this error happened because either there's an error in the URL syntax or your firewall blocking the requests sent from PayTabs, in this ar...
Sun, Jan 16, 2022 at 8:07 PM