Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(E): Can't see the Accounts menu item in my PayTabs dashbaord
Most probably this error happened because either your account's category/type is PSP, not aggregation, or you are on your test profile. In this ar...
Mon, Feb 7, 2022 at 8:46 PM
(E): Customers has been charged, but the transactions do not Exist in my Paytabs dashboard
If you ever dealt with customers claiming that you charged them, but their transactions don't show on the dashboard, then this solution article is for ...
Tue, Jan 11, 2022 at 9:58 PM
(E): Invalid currency code
Most probably this error happened because you sent in the request payload one of the currencies that the PayTabs does not support yet In this article...
Sun, Jan 16, 2022 at 9:41 PM
(E): Invalid HMAC
Most probably, this error happened because of the wrong ValU activation, or you have used a test ValU number in LIVE payment (vase versa). In this artic...
Mon, Oct 31, 2022 at 7:53 AM
(E): Invalid Shopify Signature
Most probably this error happened because you either have an old plugin that was compatible only with the PT1 dashboard or provided a profile Id or client k...
Tue, Mar 22, 2022 at 3:22 PM
(E): Method/Class/Currency combination not supported
Most probably this error happened because you have sent a payment method within your sent request payload (e.g. Apple Pay) that doesn't have been confi...
Mon, Jan 17, 2022 at 9:23 PM
(E): No merchant Information found in the request
Most probably this error happened because of failing to authenticate/identify the sent request information from the merchant side to the PayTabs system, it...
Mon, Jan 17, 2022 at 4:06 PM
(E): Not receiving the post payment notifications/emails
Most probably this error happened because of a wrong configure in the SendGrid (Email Provider) settings or there's an issue in the sending emails proc...
Fri, Feb 11, 2022 at 8:11 PM
(E): Recieve a blank response (or no response at all) via your return/callback URLs
Most probably this error happened because either there's an error in the URL syntax or your firewall blocking the requests sent from PayTabs, in this a...
Sun, Jan 16, 2022 at 8:07 PM
(E): Request must be in JSON format with content type application/json
Most probably this error happened because either you are using an API authentication key within your SDK integration, or the payload structure you sent in t...
Wed, Apr 13, 2022 at 2:44 PM