Most probably this error happened because the cardholder (your client) did not have enough money in his card's account to proceed/deduct the purchase/order.
In this article you will be going to know about:
- How to investigate the reason that caused this error?
- Reason #1: Not have enough money on the used card on the payment page.
How to investigate the reason that caused this error?
You can check the "Response Code" in the transaction from your PayTabs's dashboard. Also, to check the used card's last 4 digits, you can check the description attribute under the "Payment Method" tab, and the "Customer Details" for the customer information.
Reason #1: Not have enough money on the used card on the payment page.
This means that the funds/money available on the cardholder's account is less than the order/purchase amount. In this case, you will need to inform your clients to retry using a card that contains enough money to complete the purchase/order.
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