Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(C)/(D): Transaction Canceled/Declined but debited from Cardholder and not transfared to my account
If you ever dealt with customers claiming that you charged them, but their transactions show as "canceled/declined" on the dashboard and you didn&...
Mon, Jan 3, 2022 at 7:29 PM
(D): 206 - Currency mismatch
Most probably this error happened because you are requesting to make payment with a currency that is not configured yet in your profile. In this article...
Wed, Jan 19, 2022 at 8:15 PM
(D): 309 - 3DSecure authentication not available for this card
Most probably this error happened because either the customer's card issuing bank does NOT support 3DSecure authentication mode at all, or the custo...
Sun, Jan 16, 2022 at 9:21 PM
(D): 310 - 3DSecure authentication rejected
Most probably this error happened because the cardholder (your customer) is required to use a card that 3DS activated from his issuer bank which required a ...
Tue, Jan 11, 2022 at 9:30 AM
(D): Customers has been charged, but the transactions show as failed/in my Paytabs dashboard
If you ever dealt with customers claiming that you charged them, but their transactions show as "declined" on the dashboard, yet it has been captu...
Mon, Jan 3, 2022 at 7:18 PM
(E): 200 Invalid card number
Most probably this error happened because the cardholder (your client) has entered an invalid card number. Also, sometimes it indicates that the used card i...
Mon, Dec 27, 2021 at 9:13 AM
(E): 316 Insufficient funds
Most probably this error happened because the cardholder (your client) did not have enough money in his card's account to proceed/deduct the purchase/o...
Mon, Dec 27, 2021 at 9:53 AM
(E): 325 - Merchant limits exceeded
Most probably this error happened because the transaction amount has exceeded the PayTabs' merchant's transaction limit (minimum limit, or maximum...
Mon, Dec 27, 2021 at 10:12 AM
(E): 4 - Duplicate request
Most probably this error happened cause of PayTabs system found that the sent request information had been submitted with the same details (cart_id, amount,...
Mon, Jan 10, 2022 at 6:34 PM
(E): 402 - Error connecting to service provider
Most probably this error happened cause of an error that occurred while Paytabs tries to connect to the service provider (processors and acquiring banks), t...
Wed, Dec 1, 2021 at 12:12 PM