Troubleshooting Your Issues/Errors

Integrated already with Paytabs, and facing a technical issue/error? To make it easy for you to run your business on the ground as fast as you can, Paytabs provides you with a bunch of solutions articles that can assist you to troubleshoot your issue, and fixing it without even needing any other assistance.

(C)/(D): Transaction Canceled/Declined but debited from Cardholder and not transfared to my account
If you ever dealt with customers claiming that you charged them, but their transactions show as "canceled/declined" on the dashboard and you didn&...
Mon, Jan 3, 2022 at 7:29 PM
(D): 206 - Currency mismatch
Most probably this error happened because you are requesting to make payment with a currency that is not configured yet in your profile. In this article...
Wed, Jan 19, 2022 at 8:15 PM
(D): 309 - 3DSecure authentication not available for this card
Most probably this error happened because either the customer's card issuing bank does NOT support 3DSecure authentication mode at all, or the custo...
Sun, Jan 16, 2022 at 9:21 PM
(D): 310 - 3DSecure authentication rejected
Most probably this error happened because the cardholder (your customer) is required to use a card that 3DS activated from his issuer bank which required a ...
Tue, Jan 11, 2022 at 9:30 AM
(D): 335 - Transaction type not supported by acquirer
Most probably this error happened because the acquirer bank does not support/enable the request's transaction type you have sent in the request payload...
Fri, Feb 11, 2022 at 8:30 PM
(D): 345 - 3DSecure authentication not completed
Most probably this error happened because the cardholder (The merchant's customer) has not returned from the 3DS authentication process after redirecti...
Wed, Jun 29, 2022 at 1:31 PM
(D): Customers has been charged, but the transactions show as failed/in my Paytabs dashboard
If you ever dealt with customers claiming that you charged them, but their transactions show as "declined" on the dashboard, yet it has been captu...
Mon, Jan 3, 2022 at 7:18 PM
(E): 101 - Cart ID not valid
Most probably this error happened because of passing an invalid cart_id format. For example, passing integer id instead of a string. In this article you...
Tue, Feb 22, 2022 at 8:14 PM
(E): 102 - Description not valid
Most probably this error happened because of passing an invalid cart_description format. For example, passing integer id instead of a string. In this ar...
Tue, Feb 22, 2022 at 10:17 PM
(E): 106 - Email not valid
Most probably this error happened because of passing an invalid email format within the customer_details/shipping_details. For example, passing integer id i...
Tue, Feb 22, 2022 at 10:17 PM