PayTabs Support Portal

Most probably this error happened because of passing an invalid cart_id format. For example, passing integer id instead of a string.

In this article you will be going to know about:

• How to investigate the reason that caused this error?
• Reason #1: Invalid cart_id format

How to investigate the reason that caused this error?

You can investigate the reason for such an error from the "API debug log", by navigating to the Developer’s menu > Testing > API Debug Logs (within your desired profile).

Or you may get the error directly from the response payload sent from PayTabs according to your sent request

This means that you passed an invalid format to the "cart_id" parameter, such as integer values or symbols.

The cart_id format MUST be string, to know more about the format and maximum length please check our Request/Response Parameters | Cart ID (cart_id) : PayTabs Support Portal solution article.