Most probably this error happened because the user is linked to one specific profile (Test or Live) only. Where it should be linked to "Any". So, the user can switch to multiple profiles.
In this article you will be going to know about:
How to investigate the reason that caused this error?
From your merchants dashboard, navigate to the menu "Team" and click on your name.
You need to check the field "Profile" whither it is assigned to one profile or any profile "Any".
Reason #1: The user is linked to one specific profile
You need to check whither your user is linked to one profile, if true. Then, you need to link your user to "any" profile. Kindly follow the steps to link your user to "Any" profiles.
- From your merchants dashboard, navigate to the menu "Team" and click on your name.
- Click on the button "Edit".
Checked (Marked) both "Test" & "Live" from options field.
Choose "Any" from "Profile" field
Click on Submit button.
You need to make the "profile" option as "Any" in order to make the user able to switch between profiles.
Reason#2: The merchant can not see the "profile" option
Normally the "profile" field should be there, if it is not exist like in the image below. Kindly send this issue to "[email protected]".