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The place where you can find the quick and easy access to information that is commonly sought by our users.

What is TAPn'GO?
  The fastest and safest way to settle your check!  TAPn'GO offers a swift payment solution for restaurants. Guests can easily access their b...
Tue, Apr 16, 2024 at 5:45 PM
How can a group of people amend the table cart at the same time?
Using our convenient QR code system, customers can easily access our menu and add items to their cart all at once. This means that they can quickly and seam...
Thu, Mar 14, 2024 at 4:31 PM
When will the restaurant consider the order as confirmed and start preparing it?
Every restaurant has its own payment policy. Some may ask for payment in advance, while others may require payment after your meal.  For TAPn'GO as a p...
Wed, Mar 13, 2024 at 5:48 PM
Will the customers get notified if the order is confirmed?
  At present, our customers are not receiving any notifications on their order confirmation because we do not collect any customer details. In case of a spl...
Thu, Mar 14, 2024 at 4:32 PM
If a customer faces a payment issue, will the restaurant be notified?
Yes. Every failed order is recorded in the payment gateway dashboard, allowing restaurant admins to easily keep track of and access order details.
Wed, Mar 13, 2024 at 5:54 PM
Can I cancel a bill or cancel a specific menu item while the bill is still open (split mode)?
Clients can only delete an item from the order before clicking on "Place order" while selecting the items from the menu, however, once they click ...
Thu, Mar 14, 2024 at 4:41 PM
How can I get a refund if needed?
Although the TAPn'GO interface does not currently offer a refund option from the customer' side , however, you can reach out to the restaurant admin...
Wed, Mar 13, 2024 at 5:58 PM
Can a restaurant admin create multiple users for the same account ?
Currently, there is no option to create multiple users and different roles for the same restaurant as there is only one role, which is restaurant admin. The...
Thu, Apr 18, 2024 at 6:23 PM
Can I make tips for fixed/percentage amount obligatory ?
Tipping is not mandatory in the system and cannot be set at a specific amount. Customers can either choose a Predefined Tip amount and adjust it starting ...
Thu, Mar 14, 2024 at 1:52 PM
Can I offer discounts for specific menu items or bills within a specific range?
It's up to the POS capability, as TAPn'GO shows bills directly from POS. If it includes a discount or tax, it will be displayed on TAPn'GO.   
Thu, Mar 14, 2024 at 5:56 PM