The two-factor authentication is applicable on merchant and reseller web application and mobile application. Merchant needs to follow the same steps mentioned below to enable two-factor authentication on web and mobile application. Note that, due to PCI DSS version 4.0 requirements, the "Two-factor authentication" is mandatory as of August 14, 2024, and for Egypt its mandatory as of March 5,2025.

In the below steps you will get to know how to Enable or Disable the 2FA option:

• Video Tutorial
• Enable the "Two Factor Authentication"
• Disable "Two Factor Authentication"
• Two Factor Authentication via PayTabs App.

Video Tutorial

Enable the "Two Factor Authentication"

1-First you need to download the "Google Authenticator" or "Microsoft Authenticator” App so you can scan the QR code as we will explain in the next steps (which can be downloaded directly via the App Store or Play Store).

You can get any of the Applications by downloading them to your phone via these links:

• Google Authenticator - Apps on Google Play 
• Google Authenticator on the App Store (apple.com)
• Microsoft Authenticator - Apps on Google Play 
• Microsoft Authenticator on the App Store 

Please don't delete the Application after activating the 2 Factor Authentication as you will use the same App to generate a new OTP each time you login to your PayTabs account. 

2. Log in to your PayTabs merchant's Dashboard which corresponds to your market:
  

UAE          https://merchant.paytabs.com/merchant/login 

KSA          https://merchant.paytabs.sa/merchant/login 

Egypt       https://merchant-egypt.paytabs.com/merchant/login 

Oman       https://merchant-oman.paytabs.com/merchant/login 

Jordan      https://merchant-jordan.paytabs.com/merchant/login 

Global       https://merchant-global.paytabs.com/merchant/login 

Iraq          https://merchant-iraq.paytabs.com/merchant/login 

Or if you are a Reseller, log in to your PayTabs Reseller dashboard by selecting the option which corresponds to your market 

3. Navigate to the "Login Details " section from the icon shown on the top-right side of the homepage.

4. Enable the "Two Factor Authentication" button.

5- Click on “Two Factor Authentication” and you’ll receive a QR code that you can scan using “Google Authenticator” or "Microsoft Authenticator” which will generate an OTP for you.

If you are using " Google Authenticator":

1. Access " Google Authenticator" App. via your phone:
   
   
2. Then click on "Add a code" or access the "+" sign directly and select "Scan a QR code) and then scan the QR code that appears on your PayTabs account.
   
   
   
3. Once you scan the QR code, an OTP will appear that you can use and add to the PayTabs login Page
   
   
   

Important note: each OTP is valid only for few seconds, so make sure to enter the same OTP that still appears on the App to avoid entering a wrong/ invalid OTP.

If you are using "Microsoft Authenticator”: 

1. Open Microsoft Authenticator, click on the "+" sign to add a new account.
   
   

   
   

   
2. Then select "Personal account" and choose "Scan QR code"
   
   
   

6- Enter the OTP that appears on the "Google Authenticator App" /"Microsoft Authenticator” on this page and then click "Confirm". 

Upon completing these instructions, you will be prompted to enter an OTP each time you access your account which means that you will use the Authenticator App each time to login it to your PayTabs account.

Can I Disable "Two Factor Authentication"?

No, as of August 14, 2024, "Two-factor authentication" is mandatory and cannot be disabled due to the PCI DSS version 4.0 requirements. 

Two Factor Authentication via PayTabs App.

To setup the 2 FA on PayTabs App, kindly follow the below steps:

1. Login to your PayTabs App using your username and Password 
2. Then you will get the below screen, click on "Configure Authenticator"
   
   
   
3. Then you will get the Account Name and Secret Key credentials which you will need to copy to the Authenticator App within the next step.
   
   
   
4. Open the Authenticator App:
   
   
   If you are using Google Authenticator:
   
   1. Open the Google Authenticator App >Tap the plus sign " + " then select > "Enter a setup key".
      
      
      
      
   2. Then Enter the Account name and Secret Key generated by the PayTabs App and click on Add
      
       
      
      

If you are using "Microsoft Authenticator": 

a. Tap on the plus sign "+" on top title screen

b. At the Add account page, choose "Other "account

 
 

c. Scan a QR code camera screen will open and " or enter code manually" button
Click " or enter code manually"

d. Then you will a screen where you can add the Account Name and Secret Key generated from the PayTabs App and then click "Finish"

5.An OTP code will appear, enter this OTP on the PayTabs App screen and click "submit".


Upon completing these instructions, you will be prompted to enter an OTP each time you access your account which means that you will use the Authenticator App each time to login it to your PayTabs account.