To suspend an account Temporarily, please send an email to:

[email protected]

To better assist you, make sure to include your MID, store name, country of operation and the reason for suspension.

Please be advised that temporarily suspending an account is subject to management approval.

Kindly note that the account will be suspended for only 60 calendar days (2 billing cycles) then it will be activated automatically.

Please keep in mind that you can suspend your account only once every calendar year.