There are several reasons for suspending an account, please check the list below.

1- Account below minimum balance
2- Previous temporary account suspension request
3- Expiry/change of documents

 If none of them applies, please send an email to: [email protected]

1-  Account below minimum balance

If your account was suspended due to insufficient /negative balance, you will find an invoice in your email for payment, the account will be activated within 24 hours of paying the invoice.

If you couldn't find the invoice, or you have paid the invoice but your account is not activated yet, please send an email including your MID to our customer care team:  [email protected]

Check this article  "Minimum balance requirements" for further details 

2- Previous temporary account suspension request

If you have previously requested an account suspension, and you would like to re-activate the account, please send an email to: [email protected] including your MID and store name. 

Check the  "How to suspend my account" article for further details

3- Expiry/change of documents

If your account is suspended due to an expiration of a legal document, please upload the renewed document via your merchant dashboard, once done, please send an email to our customer care team at [email protected]  with your MID and the type of renewed document so they can assist in
 reactivating the account

If you don't know which document is missing or expired, check the Dashboard >Merchant Details > Document desection and screen the expiry date of all the documents if any document has passe the expiry date, replace it with the new one, or upload any field with missing ocument.

Check "How to upload KYC" and "How to update my bank account" articles for further details