There are several reasons for suspending an account, please check the list below.


 If none of them applies, please send an email to: [email protected]

1-  Account below minimum balance

If your account was suspended due to insufficient balance, you will find an invoice in your email for payment, the account will be activated within 24 hours of paying the invoice.

If you couldn't find the invoice, or you have paid the invoice but your account is not activated yet, please send an email including your MID to our customer care team: [email protected]


Check "Minimum balance requirements" for further details 

2- Previous temporarily account suspension request

If you have previously requested an account suspension, and you would like to re-activate the account, please send an email to: [email protected] including your MID and store name. 


Check "How to suspend my account" article for further details


3- Expiry / change of documents

If your account is suspend due to an expiration of a legal document, please upload the expired document via your merchant dashboard, once done, please send an email to our customer care team : [email protected]  with your MID and the type of renewed document so they can assist in reactivating the account


Check "How to upload KYC" and "How to update my bank account" article for further details