- 1- Account below minimum balance
- 2- Previous temporarily account suspension request
- 3- Expiry / change of documents
1- Account below minimum balance
Check "Minimum balance requirements" for further details
2- Previous temporarily account suspension request
If you have previously requested an account suspension, and you would like to re-activate the account, please send an email to: [email protected] including your MID and store name.
Check "How to suspend my account" article for further details
3- Expiry / change of documents
If your account is suspend due to an expiration of a legal document, please upload the expired document via your merchant dashboard, once done, please send an email to our customer care team : [email protected] with your MID and the type of renewed document so they can assist in reactivating the account
Check "How to upload KYC" and "How to update my bank account" article for further details