PT 2.0 FAQs

PT 2.0 FAQs And Solutions Articles

3D Secure Testing Simulation
The 3D secure simulation page appears each time upon proceeding with card details. Is this required every time? Yes, if the card entered has 3DS enabled...
Thu, Jun 3, 2021 at 12:27 AM
Activating "Two Factor Authentication" (2FA) On PT2 Dashboard?
This is a self-service feature. Here's how activate 2FA: 1. Log in  UAE KSA
Wed, May 26, 2021 at 11:00 AM
Can I have multiple stores within the same account?
Yes you can.
Sun, Apr 4, 2021 at 7:55 AM
Cancelled Invoices
Cancelled invoices means that these invoices were received, the ‘Open Invoice’ on the received email was clicked, and on the payment page, the user cancelle...
Mon, Mar 29, 2021 at 6:37 PM
Common Chargeback Reasons
1.Services not Provided or Merchandise Not Received: Definition:  The  card   issuing  bank  received   a  claim  from   a  cardholder  that   merchandise ...
Mon, Aug 23, 2021 at 5:37 AM
Error 400 - HTTP Status
A cardholder sometimes is re-directed to this HTTP Status - Error 400 at MasterCard in two cases: Case 1: Invalid MPGS MID Processor credentials, in c...
Mon, Mar 29, 2021 at 10:09 PM
How to change / update bank accounts?
If you need to change or update your bank account on PT2, here is how to do it: Login to the merchant dashboard. Once on the merchant dashboard click on ...
Mon, Jun 14, 2021 at 12:53 PM
How to create bulk invoices?
Please login to your dashboard < invoices < click bulk invoicing icon < upload  file
Wed, Jun 30, 2021 at 12:33 PM
How to handle DC 500 declines?
DC 500 declines are rejections due to this being flagged as high-risk transactions by our fraud monitoring tool, The main objective is to protect merchants ...
Sun, May 30, 2021 at 9:12 AM
How to Submit your Complaints:
To raise a complaint, please send an email to: [email protected] Please make sure that your email includes the following:  Merchant ID: Country o...
Tue, Jan 11, 2022 at 2:04 PM