PT 2.0 FAQs

PT 2.0 FAQs And Solutions Articles

Can I have multiple stores within the same account?
Yes you can.
Sun, Apr 4, 2021 at 7:55 AM
Common Chargeback Reasons
1.Services not Provided or Merchandise Not Received: Definition:  The  card   issuing  bank  received   a  claim  from   a  cardholder  that   merchandise ...
Mon, Aug 23, 2021 at 5:37 AM
Error 400 - HTTP Status
A cardholder sometimes is re-directed to this HTTP Status - Error 400 at MasterCard in two cases: Case 1: Invalid MPGS MID Processor credentials, in c...
Mon, Mar 29, 2021 at 10:09 PM
How to handle DC 500 declines?
DC 500 declines are rejections due to this being flagged as high-risk transactions by our fraud monitoring tool, The main objective is to protect merchants ...
Sun, May 30, 2021 at 9:12 AM
How to Submit your Complaints:
To raise a complaint, please send an email to: [email protected] Please make sure that your email includes the following:  Merchant ID: Country o...
Tue, Jan 11, 2022 at 2:04 PM
Is It Possible To Integrate The Payment Directly On To Our System Formsite?
Any payment integration would have to be done directly by Formsite (in the same way as they have done integrations with some other systems).  It appears th...
Wed, Mar 31, 2021 at 4:58 PM
KSA Instruction Manual For Integration
Please refer to the attached document
Wed, Mar 31, 2021 at 6:07 PM
Locating A Paid Invoice In The Transaction Panel?
In PT 2.0 dashboard, locating paid invoice and reconciling it with specific transaction can be done with ease. Home/Invoice/Click the Invoice ID, then ...
Mon, Mar 29, 2021 at 10:50 PM
PayTabs Chargeback Policy
Once chargeback has been received, PayTabs will send a notification to the merchant requesting to provide the required  documents within &nbsp...
Sun, Jul 18, 2021 at 12:26 PM
Postal Codes
A Postal code is required based on country. With KSA for example, it is a mandatory requirement. This requirement is part of the billing information that is...
Wed, Mar 31, 2021 at 5:27 PM