PT 2.0 FAQs

PT 2.0 FAQs And Solutions Articles

3D Secure Testing Simulation
The 3D secure simulation page appears each time upon proceeding with card details. Is this required every time? Yes, if the card entered has 3DS enabled...
Wed, Jun 2, 2021 at 11:27 PM
402 - Rejection Reason
  This error is either due to the address provided being too long or because of missing information from the request. The address provided is too long ...
Wed, Mar 31, 2021 at 5:25 PM
Activating "Two Factor Authentication" (2FA) On PT2 Dashboard?
This is a self-service feature. Here's how activate 2FA: 1. Log in  UAE https://merchant.paytabs.com/merchant/login KSA https://merchant.paytabs.sa/...
Wed, May 26, 2021 at 10:00 AM
Billing Address, May We Remove It?
We are required by the processing banks to provide customer details as part of anti-fraud screening measures.  If the merchant already has the customer add...
Wed, Mar 31, 2021 at 5:26 PM
Can I have multiple stores within the same account?
Yes you can.
Sun, Apr 4, 2021 at 6:55 AM
Cancelled Invoices
Cancelled invoices means that these invoices were received, the ‘Open Invoice’ on the received email was clicked, and on the payment page, the user cancelle...
Mon, Mar 29, 2021 at 5:37 PM
Common Chargeback Reasons
1.Services not Provided or Merchandise Not Received: Definition:  The  card   issuing  bank  received   a  claim  from   a  cardholder  that   merchandise ...
Mon, Aug 23, 2021 at 4:37 AM
Do you have a mobile app?
Not yet.
Sun, Apr 4, 2021 at 6:57 AM
Error 400 - HTTP Status
A cardholder sometimes is re-directed to this HTTP Status - Error 400 at MasterCard in two cases: Case 1: Invalid MPGS MID Processor credentials, in c...
Mon, Mar 29, 2021 at 9:09 PM
Generating API Keys For WooCommerce
Log in to your PT2 dashboard ->  Developers ->  WooCommerce ->   API Keys -> Click the (+) icon to generate new API keys
Mon, Mar 29, 2021 at 9:32 PM