In this article, we will guide you on how to reach out to PayTabs and receive assistance for your queries through various channels. 


In this article, you will get to know about:

Find Available Channels:

  • Click the Menu icon at the top left corner.

  • The menu will show up, select the "Help & Support" item.

  • You will go to the Help & Support screen where you find the following channels:
    • Check Status.
    • Solution Portal.
    • Community Forums.

Check Status:

Once you click on it you will be redirected to the PayTabs Services' Status, where you will find PayTabs services' live status, so its valued merchants are aware of any downtimes or any incidents. Not only that but also it publishes its upcoming enhancements and keeps both (incidents and enhancements) archived for any new joiner. 


For more details, please check our solution article How to know constantly what's PayTabs Service Status?

Solution Portal:

Your one-stop destination for all queries and needs. Access a comprehensive collection of resources, guides, and FAQs. 



For more details about how to use the support portal, please check our solution article How to use the support portal?

Community Forums:

Engage in meaningful discussions, share insights, and seek advice from experienced members. click the link to go to the Community Forums.