About This Article If you received a notification about a pricing plan change from Enterprise to SMB, this article explains what the change means, how it affects your account, and what (if anything) you need to do. For further questions, please email customercare@paytabs.com.
What you will find in this article?
- Why Is My Account Being Moved to the SMB Plan?
- Key Dates & Timeline
- New SMB Plan Pricing Details
- Frequently Asked Questions
- Do I need to take any action?
- Will my payment gateway stop working?
- Will this affect my settlements or payouts?
- If I process more than USD 2,000 in a month, will I still pay the monthly fee?
- Can the monthly minimum fee be waived?
- Can I stay on the Enterprise plan?
- What if I start processing transactions again?
- Do I need to sign a new agreement?
- Can I opt out of the transition?
- What if I don't respond or contact you?
- Will the transition affect other features on my dashboard (invoicing, payment links, etc.)?
- Will this affect my multi-currency or non-AED transactions?
- Will future account reviews happen again?
Why Is My Account Being Moved to the SMB Plan?
PayTabs periodically reviews account activity to ensure each merchant is on the pricing plan best suited to their current business needs. Accounts with little or no transaction activity over the preceding review period are being transitioned from the Enterprise plan to the SMB plan, in accordance with clause 1.27 of your Merchant Agreement.
This transition is a realignment designed to match your pricing structure with your actual processing profile, while ensuring you retain full access to PayTabs' payment capabilities.
⚠️ Did you receive this notice by mistake?
If you believe your account was selected in error — for example, if you have been actively processing transactions — please email customercare@paytabs.com before 10 July 2026.
Key Dates & Timeline
| Date | What Happens |
|---|---|
| June 2026 | Notice sent. The 60-day notice period begins from the date on your email. |
| 10 July 2026 | Deadline to contact us if you wish to dispute the change, discuss your account, or get help with your integration before the transition. |
| 10 August 2026 | Your account automatically transitions to the SMB pricing plan. New fees take effect from this date. |
✅ There will be no disruption to your existing payment services or operations during this transition. Your Merchant ID, API credentials, and integration will continue to work normally unless otherwise communicated.
New SMB Plan Pricing Details
| Item | Detail |
|---|---|
| Effective Date | 10 August 2026 |
| Monthly Minimum Fee | USD 50 — applies only in months where your total processed sales are below USD 2,000. No monthly fees will apply in months where total sales equal or exceed USD 2,000. |
| Transaction Fees (AED) | 2.85% + 1 AED per transaction |
| Additional Charges | N/A |
| Settlement & Payouts | Unchanged — your existing settlement schedule and payout arrangements are not affected. |
Example:
If you process AED 5,000 in August 2026 (≈ USD 1,361), the USD 50 monthly fee applies as your total is below USD 2,000.
If you process AED 8,000 (≈ USD 2,178) in September, no monthly fee applies for that month.
Frequently Asked Questions
Do I need to take any action?
No immediate action is required. Your account will automatically transition on 10 August 2026 if we do not hear from you.
However, please contact us before 10 July 2026 if any of the following apply:
- You intend to resume accepting payments and need help with your integration.
- You believe the migration does not apply to your account.
- You wish to discuss your options or account circumstances.
Will my payment gateway stop working?
No. Your Merchant ID, API credentials, and existing integration will remain fully functional and unchanged throughout and after this transition, unless you are separately notified otherwise.
Will this affect my settlements or payouts?
No. This pricing plan change does not affect your settlement or payout process. Your existing settlement schedule and payout arrangements will remain unchanged.
If I process more than USD 2,000 in a month, will I still pay the monthly fee?
No. If your total monthly processed sales meet or exceed USD 2,000, the USD 50 monthly minimum fee will not apply for that month. The fee is conditional and only charged in months where your volume falls below the USD 2,000 threshold.
Can the monthly minimum fee be waived?
If you anticipate increased transaction volumes or have exceptional circumstances, please contact us at customercare@paytabs.com for review. Our team will assess your account on a case-by-case basis.
Can I stay on the Enterprise plan?
This migration applies to accounts identified as inactive or low-volume. If you anticipate significant processing volumes in the near future, please contact your account manager before 10 July 2026 to discuss your expected business requirements and available options.
What if I start processing transactions again?
Please let us know within 30 days of receiving your notice if you require any assistance with your integration or account setup. Our team will be happy to help ensure you are ready to process payments smoothly.
Once your monthly processing volume meets or exceeds USD 2,000, the monthly minimum fee will no longer apply for those months.
Do I need to sign a new agreement?
No additional action is required. The transition is automatic and does not require you to sign any new agreement or documentation. All other terms of your existing Merchant Agreement remain unchanged and in full force and effect.
Can I opt out of the transition?
The pricing update applies to all eligible accounts. However, if you believe your account should not be migrated, please contact us before 10 July 2026 so we can review your specific circumstances.
What if I don't respond or contact you?
If we do not hear from you before 10 July 2026, your account will automatically transition to the SMB pricing plan effective 10 August 2026. No further action is needed unless you wish to discuss your account or request a review.
Will the transition affect other features on my dashboard (invoicing, payment links, etc.)?
No. Your access to PayTabs platform features will continue under the SMB plan with no change to reporting capabilities or support tiers. This includes:
- Cards, wallets, and split payment methods
- Digital invoicing, payment links, and QR-based payments
- Intelligent routing and platform optimization
- Ongoing platform enhancements
⚠ Pending Confirmation: Whether there are feature-level differences between the Enterprise and SMB plans (e.g. reporting capabilities, dedicated support tiers, or API rate limits) has not been specified. Contact your account manager or customercare@paytabs.com if you rely on specific Enterprise-tier features.
Will this affect my multi-currency or non-AED transactions?
This pricing plan change applies to AED transactions only. Your non-AED and multi-currency terminals will not be affected by this change and will continue to operate under their existing fee structure.
Will future account reviews happen?
Yes. PayTabs will continue reviewing account activity periodically to ensure each merchant's plan remains aligned with their business needs. If your processing volumes increase significantly, you may be eligible for a plan reassessment.
Need Further Help? Our Customer Care team is ready to assist with any commercial, technical, or account-related questions about this pricing plan update.
You can also reply directly to the notification email you received and a member of our team will get back to you. |
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