Uploaded KYC and business documents are required to be updated if  expired, invalid or incomplete. 


This article will provide the steps of updating the documents in merchant dashboard


To know more about the required documents, please check Required KYC Documents


PayTabs dashboard consists of five KYC categories:

  • Company details
  • Trading details
  • Bank details
  • ownership details
  • Documents details. 


Updating Company & Trading Details:


Both company and trading details can be edited by clicking on the edit sign on the top right of the page. 



Updating Bank Details:


From the bank details section, you can add a new bank account or edit the current bank details. Please check How to Change/update my bank account for further details. 



Updating Ownership Details: 


Ownership details contains the details of shareholders, owner, and Authorized signatory. 

In ownership details, you can add new owners or edit existing owners. 

When you edit or add new ownership details, you will be asked to fill in the ownership entity, type, authorized signatory, name, address, contact details, shareholder percentages and nationality. 


To add New owner: 

(owner can be added as person or as entity),

  •  click on the (+) sign 
  •  choose the owner type 
  • Add the owner details

To edit current owner details:

  • Click on the edit sign 
  • Edit the owner details and submit 



Please make sure that the total percentage of shareholders is 100%

Updating Documents:


In this section, you will upload/update the new documents such as re-newed business license, IDs, Passports, Visa copies, MOA, and bank statement. 

To upload the new document,:

  • Click on the upload.edit sign  
  • Choose the file and fill in the details 


Please make sure to update all KYC details according the business license 


Once details are updated, please send an email to PayTabs Team  to review the details and proceed with approval